Society contributes to perfecting the rules that handle the relation between consumer and distributor

Fonte: ANEEL

The Brazilian Electricity Regulatory Agency (Aneel) held today (04/24), in Porto Alegre, another step of the public hearing that handles the proposal of updating and perfecting of Resolution nº 456/2000, with the carrying out of the live public session conducted by Aneel director Romeu Donizete Rufino and with the participation of president-advisor of the State Agency of Regulation of Delegated Public Services of Rio Grande do Sul (Agergs), Alcides José Saldanha. The resolution establishes the general conditions of energy supply and rules the relations between the consumers and distributors.

The hearing had the presence of approximately 150 representatives of consumers, Legislative Power, class associations such as industry, energy distributors and admitters, consumer defense organs, social movements, public and private institutions and other civil society organizations. Of those present, 28 presented suggestions to perfect the process.

The regulation has been in public hearing since this past February 1st. The purpose is to perfect the relationship between the responsible agents for the public service rendering of electricity and their consumers.

 

The reduction of non-technical losses, breach, the quality of commercial service, service posts and minimization of operational costs are some themes of the regulation which are in analysis. See the table below for some changes that are being proposed:

Theme

Current Standard

Proposal

Commercial Service Standards
Maximum deadline for connection of group B consumer units (residential), located in urban areas.

3 working days

2 working days

Commercial Service Standards
Maximum deadline for reconnection for consumer unit located in urban area

48 hours

24 hours

Breach
Fine to consumer for breach of invoice payment

2% on total value of invoice

5% on total value of invoice

Consumer service structure.
Definition of cities with set service post for consumers.

None
(The current dispositions are generic)

Every municipal district with over 1,500 consumer units or municipal headquarters not served by the National Integrated System