Aneel hears the society in order to improve regulations concerning the relationship between the consumer and the distributor

Fonte: ANEEL

The Brazilian Electricity Regulatory Agency (Aneel) has fulfilled today (04/30), in Belém, another step of the public hearing concerning the improving and update proposal of the Ordinance nº 456/2000, when it held the live public session conducted by Aneel’s Director, Mr. Romeu Donizete Rufino. This ordinance establishes the general conditions of electric energy supply and governs the relationship between consumers and distributors.

This meeting was attended by 82 people, which were individual consumers, residents association representatives, electric energy distributors, local Procon, do Movimento dos Atingidos por Barragens (People Affected By Dams – MAB) and Conselho de Consumidores da Centrais Elétricas do Pará (Electric Power Consumers Council – Celpa). The regulation is submitted to public hearing since February, 1st. The objective is to improve the relationship between the agents responsible for rendering energy public services and their consumers.

       Reduction of non-technical losses, default, commercial service quality, service stations and operational costs minimization are some of the issues that are being analyzed by the regulation. The table below shows some of the changes that are being proposed:

Issue

Actual Regulation

Proposal

Commercial service Standards
Maximum period to connect B group consumer units (residential) located in urban areas

3 working days

2 working days

Commercial service Standards
Maximum period to reconnect B group consumer units located in urban areas

48 hours

24 hours

Default
Fine to be paid by the consumer due to invoice payment default

2% on the invoice total amount

5% on the invoice total amount

Consumer service structure
Establishment of the cities with fixed stations of customer service

There is not.
(Actual dispositions are general)

Each city with +1,500 consumer units or its city office is not attended by the National Interconnected System