Aneel hears society about proposal that deals with the relationship between the consumer and distributor

Fonte: ANEEL

Today (5/7), in Salvador, the Brazilian Electricity Regulatory Agency (Aneel) complied with one more public hearing phase for the proposal to update and improve Resolution # 456/2000, holding a live public session conducted by Agency director Romeu Donizete Rufino. The resolution establishes the general conditions for supplying energy and governs the relationships between consumers and distributors.

The meeting had the participation of 87 people, including 20 who made some manifestation. Those present included rural producers, a consumer council, union representatives, resident associations, distributors and consumers in general. The regulation has been in public hearing since last February 1. The purpose is to improve the relationship between the agents responsible for providing the public electric energy service and the consumers.

     The reduction in non-technical losses, defaults, quality of commercial service, service posts and minimization of operational costs are just some of the regulation’s themes under analysis. The table below shows some changes that are being proposed:

Theme

Current norm

Proposal

Standards for commercial service
Maximum connection time for group B (residential) consumer units located in urban areas.

3 workdays

2 workdays

Standards for commercial service
Maximum reconnection time for consumer units located in urban areas.

48 hours

24 hours

Default
Fine levied on consumer due to non-payment of bill

2% over total invoice value

5% over total invoice value

Consumer service structure
Definition of cities with fixed posts for consumer service.

There are none.
(Current clauses are generic.)

Every township with more than 1500 consumer units or municipal seat not served by the National Interconnected System.