Fonte: ANEEL

The Aneel Index of Consumer Satisfaction Award (IASC) was granted today (11/25) at the Aneel’s headquarters in Brasilia, to the energy distributors better evaluated by residential consumers for services rendered in that year.  The winning companies will receive a trophy, a certificate and the IASC seal, which identifies the consumer recognition for their performance.  The Award has been given annually since 2002 to encourage the improvement of service delivery in the country.

The award is divided into nine categories: the IASC Brazil, which rewards the best performing company in the country, the IASC’s highest percentage growth in 2009 compared to 2008, and the regional IASC, which covers seven separate categories by region and number consumers served.  The criteria adopted by the methodology facilitate comparing companies with similar profiles.

The winning bidders can apply the IASC Seal to the energy bills, and in other parts of corporate communications in accordance with rules in the regulation of the prize.

The national average was 66.74, the highest in the ten years of research.  It is important to remember that the research has been carried out since 2000. The award, however, was established two years later.  Check out the following list of winners in each category.  More information about the performance of each of the 63 concessionaires can be found in the general report and individual reports of the IASC in 2009 that will be available in the coming days on the website of the Agency  (www.aneel.gov.br), in the  ‘&  &  Information  Techniques,  profile, in the  ‘&  distribution of electricity /  IASC”link.

IASC Award Brazil 2009

The winner of the IASC Brazil 2009 was the concessionaire  Hydroelectric Panambi S/A (HIDROPAN),  which had the best assessment of consumers in the 63 distributors throughout the country. The 2009 IASC of the distributor was 84.46, above the national average (66.74).  The company serves approximately 14.2 thousand consumer units in the cities Panambi and Condor, Rio Grande do Sul. With the result, HIDROPAN became the national reference (benchmark) to perform a new IASC research.

Fastest Growing Company IASC Award

The winner of this category – which awarded the company which obtained in 2009 the greatest growth in their level of satisfaction compared to 2008 – was the  Companhia Energética do Maranhão (Cemar).  The IASC of the company grew 43.32% from 48.08 in 2008 to 68.91 in 2009.  The concessionaire serves about 1.5 million consumer units in 217 cities of Maranhão.  All distributors in the country competed in this group.

Northern Region IASC Award

The  Companhia e Energia Elétrica do Estado do Tocantins (Celtins)  was the winner of its category with the index of 63.37.  The average of the region was 52.18.  The distributor serves 395.4 thousand consumer units in 139 cities of Tocantins. Eight companies compete in this category.

Northeast Region IASC Award

The concessionaire which obtained the highest satisfaction index in the Northeast region was the  Companhia Energética do Ceará (Coelce),  with the IASC of 78.98.  The regional average index was 66.89.  The concessionaire distributes energy to approximately 2.6 million consumer units in 184 cities. The Northeast Region covers 11 energy distributors.

Midwest Region IASC Award

(Over 30 thousand consumer units)

The winner of the IASC in the Midwest Region was the  CEB Distribuição S/A,  company responsible for serving xx thousand consumer units in the Federal District. The index of the company was 70.33.  The average index of the Midwest region was 64.25.  The group consists of four concessionaires in consumer units in the region.

Southern Region IASC Award

(Above 400 thousand consumer units)

The company awarded in this category was Celesc Distribuição S/A (Celesc),  with an IASC of 75.98.  The regional average index was 71.27.  The concessionaire serves 2.2 million consumer units in 260 cities in Santa Catarina and Paraná.  This group consists of five concessionaires that serve more than 400 thousand consumer units in the South region.

Southeast Region IASC Award

(Above 400 thousand consumer units)

The winner of the IASC in the Southeast was Eletropaulo Metropolitana Eletricidade de São Paulo S/A (Eletropaulo).  The concessionaire serves 5.8 million consumer units in 24 cities in the metropolitan region of Sao Paulo.  The IASC of the company was 71.51.  The average of the Region in this category was 67.54.  This group includes the nine concessionaires serving more than 400 thousand consumer units in the region.

South/Southeast/Midwest Region IASC Award

(Up to 30 thousand consumer units)

The company  Hidroelétrica Panambi S/A (HIDROPAN),  the concessionaire that was best evaluated by consumers in 2009, also won the award in this category with an index of 84.46. The group average was 75.36.  The company provides power to about 14.2 thousand consumer units in the cities of Panambi and Condor, Rio Grande do Sul. The group brings together 12 dealers from these three regions that meet market up to 30 thousand consumer units.

South/Southeast Region IASC Award

(Over 30 thousand to 400 thousand consumers units)

The winner of this group is the distributor  Companhia Luz e Força Mococa (CLFM),  which serves 38.5 thousand consumer units in a city in São Paulo (Mococa) and three cities in Minas Gerais.  The company obtained an index of 77.26.  The group average was 67.39.  This group is home to 14 concessionaires in concession areas located in two regions, which serve between 30 thousand and 400 thousand consumer units.