Fonte: ANEEL

The National Energy Agency (Aneel) wants to hear energy consumers in Rio de Janeiro and attended by Ampla Energia e Serviços S/A.  To do this, it will carry out, on the next 5^th of May (Wednesday), in Angra dos Reis (RJ), an open meeting with the community, attended by the chief judge, Romeo Rufino, the superintendent of the Sector Administrative Mediation, Alex Feil , and technicians of the Ombudsman of ANEEL.  The initiative is another means of interaction between the agency and society, and an opportunity to record events to consumers on the quality of service for the supply of electricity provided by the concessionaire.

Throughout the day, the service staff of the Aneel Ombudsman will provide care for consumers with a record of inquiries, complaints and denunciations.  The activity also includes informative lecture on the role of ANEEL and a meeting between the board of the Agency with consumers to answer questions about the performance of the Agency in the concession area of Ampla, especially in Angra dos Reis and neighboring towns.

The city of Angra dos Reis has been selected by the Agency for the development of this pilot project because of the extensive mobilization site about the quality of services provided by the distributor.

Schedule

Open Meeting with the Ampla Consumers

Date: 05/05/2010

Venue: Iate Clube Aquidabã, Avenida Ayrton Senna, 213 – Praia do Anil – Angra dos Reis
Working hours: 8am to 5pm – Ombudsman service
10:30am to 11:30pm – Institutional lecture of the superintendent of Sector Administrative Mediation

2pm to 5pm – Meeting with the Director of the Agency

Further information

Distributor Ampla Energia e Serviços S/A (new corporate name of the Companhia de Eletricidade do Rio de Janeiro-CERJ since September 2004), began operating in 1908.  It serves nearly 2.33 million consumer units, of which two million are residential, 4.9 thousand are industrial, 149 000 are commercial, 52 000 are rural, among others, with total annual consumption of around 9.7 million megawatt hour (MWh).  The concession area covers 66 of the 92 municipalities of Rio de Janeiro, with a length of 31,800 km². The Concession no. 05/1996, signed between the Union, through ANEEL, with AMPLA was signed on December 9^th, 1996, effective until 2026.  The document is available on the ANEEL website (www.aneel.gov.br), on the ‘Technical Information’ icon, in ‘Concession Agreements’. 
AMPLA makes available to consumers a free telephone call center.  The service is usually done by the number 0800-280-0120, which works 24/7.  In addition, consumers can access the webpage of the company (www.ampla.com).  As stated by Law no.  8.631/1993, the distributor maintains the Consumer Board of Ampla, chaired by Maria Marta do Amaral Menezes.  The Board, which runs at Rua Visconde do Rio Branco, Centro, Niterói, ZIP CODE.  24020-003, may also be contacted through telephone numbers (55-21) 2729-8386 and (55-21) 2613-7954, or through the e-mail address conselho.consumidores@ampla.com.