Fonte: ANEEL
The electricity consumer is entitled to recover damages on equipment because of blackouts. Resolution No. 414/2010 of the National Agency (ANEEL) is laying down the rules for this. According the norm, consumers connected at low voltage, such as residential appliances that might have been damaged by an interruption of power supply should seek the distributor within 90 days to request reimbursement.
After considering the request, the distributor must, within 45 calendar days, refund the consumer, if there is relationship between the disturbance and damage to equipment occurred in the system. Within this period, the concessionaire has 10 days to inspect the equipment, up to 15 days after the inspection, to report the result of consumer demand and a further 20 days to make the cash compensation, repair or replacement of equipment if the case. For appliances used in the conservation of perishable foods, such as refrigerators and freezers, the inspection must occur within one business day.
The consumer can request the procedure by phone, by Internet (on site) or in person at service agencies. If the licensee responds poorly to the request, the consumer may use the state regulatory agency or contracted company, as last instance, the Ombudsman body of ANEEL, on phone number 167 or on the Agency website (www.aneel.gov.br). (DB/GL)
