Fonte: ANEEL 
The ANEEL Consumer Satisfaction Index Award (IASC) winner in 2012 was the distributor Hidroelétrica Panambi S/A – HIDROPAN, with an index of 74.20%. The company is in the category of up to 30,000 consumer units and serves the municipalities of Panambi and Condor, Rio Grande do Sul. In second came Companhia Luz e Força Santa Cruz – CPFL Santa Cruz (SP), with an index of 72.82%, and in third, Empresa de Distribuição de Energia Vale Paranapanema S/A – EDEVP (SP), with an index of 72.75%. Energisa Nova Friburgo Distribuidora de Energia S/A – ENF (RS), in turn, was awarded as the largest growth in 2010/2012.
 
The award ceremony was held today (12/13), at the headquarters of the Brazilian Electricity Regulatory Agency (ANEEL), in Brasília (DF). The winning companies received a trophy, a certificate and the IASC Seal, which identifies consumer recognition for their performance. The winning concessionaires can apply the IASC Seal on the electricity bills, institutional material and other items of business communication in accordance with rules set out in the Regulation of the award. The Awarded is given annually since 2002 to encourage the improvement of distribution services in the country. The survey, however, has been performed since 2000. During the awards ceremony, the Director of ANEEL, André Pepitone, stressed that winning the award is important, “as it brings a quality analysis from the perspective of consumers and generates healthy competitiveness for the quality of services among the companies”. Director Romeo Rufino, in turn, pointed out that “although the survey had its imperfections due to it being a momentary perception of consumers, it represents an important tool for improving services.”
 
Click here to see more details on the performance of each of the 63 concessionaires. The IASC 2012 was obtained from the results of the 19,470 interviews held with consumers from 475 randomly selected municipalities. Below is the list of the award winning concessionaires. (PG/MB/DB)